Here is how xhorsevvdi technicians troubleshoot:
Technicians asked for a picture of the Update Center.
Here is the screenshot.
Technicians asked him to re-update database as the arrow and try again.
The customer said same message “no support current data”.
Technicians asked which cut type is the key, 6 cut or 8 cut.
This customer was cutting a FO21 8cut key.
Here is the Reason:
Dolphin XP-005L supports FO21 6-cut keys; doesn’t support FO21 8-cut keys.